Data Deletion

Before you delete anything, it's worth knowing what's actually there. For each connected user / workspace, Pulse stores:

• Your name and email address (for sign-in and notifications)
• Encrypted OAuth tokens for each platform you've connected (Meta, Google Ads, GA4, TikTok, Snapchat)
• The list of ad accounts / properties you chose to track
• Your workspace name, branding settings, and team members
• Saved report templates and scheduled-report definitions

We do not store any of the underlying ad performance numbers, user-level data, or audience information from the connected platforms — reports are fetched on demand and discarded once the page renders. See our Privacy Policy for the full breakdown.

To revoke Pulse's access to one specific platform (for example, you want to remove Meta but keep Google Ads connected):

1. Sign in at pulse.krytal.com
2. Open the dashboard sidebar and click the connection menu
3. Select Disconnect next to the platform

Disconnection is immediate. The encrypted OAuth token is deleted from our database, the integration is marked revoked, and Pulse can no longer call that platform's API on your behalf.

Tip: you can also revoke Pulse from the platform's side — for Meta, that's Facebook Settings → Business Integrations. For Google, Google Account Permissions. Doing both is belt-and-braces.

To remove everything Pulse holds about you and your workspace, email us:

grow@krytal.com

Include the email address tied to your Pulse account so we can verify the request. We confirm receipt within one business day and complete the deletion within 30 days of confirmation. After deletion the following are permanently removed:

• Account profile (name, email, password hash)
• Workspace settings (branding, schedules, templates)
• Every connected integration and its OAuth tokens
• Audit logs older than the 30-day grace window

Server-level logs (IP addresses, request timestamps) held by our hosting providers Vercel and Supabase are retained for up to 90 days for security and abuse-prevention purposes, then aged out automatically.

If you connected Meta via the Facebook Login for Business flow and want Pulse to forget that specific connection:

• Follow the disconnect steps in section 2 above to remove the token from Pulse, or
• Visit Facebook Settings → Business Integrations and remove Pulse by Krytal. Facebook will notify Pulse, and we will mark the integration revoked on our side as well.

Either path results in the OAuth token being deleted from our database. No further action is required on your part.

When a workspace owner removes a team member, that user's access is revoked immediately. The user's name and email remain on file inside the workspace's audit log for compliance reasons. If you are a removed team member and want your personal record erased, email grow@krytal.com and we'll honor that within the same 30-day window.

For any question about this process — including requests for a copy of your data before deletion (data portability), or to dispute a deletion — email grow@krytal.com and a human at Krytal will reply within one business day.